Job Description

JOB DESCRIPTION:
The primary goal of this position is to ensure all security operation functions are performed accurately and efficiently to provide a safe and secure environment for the client and their assets. This is a highly visible customer-facing role that entails regular interaction with the client’s employees and their senior leadership.

DUTIES & RESPONSIBILITIES:

Physical Security, Access Control & Badging

• Maintain an acute situational awareness and professional posture.
• Maintain a presence at the Security Desk and monitor cameras/radios for unusual activity.
• Verify all Visitor Government Issued IDs and sign the Visitor Log.
• Address unauthorized persons on Client Property.  Communicate and De-Escalate a situation to other members of Security or Law Enforcement.
• Record, create and maintain guest, visitor, contractor, and employee badges.
• Enforce badge visibility.
• Use Access Control Programs to create profiles and assign appropriate access levels to employees and contractors.
• Maintain 100% accountability of all Keys, Access Cards, FOBS, and other means of accessing Client Property.
• Investigate all unauthorized entrances onto Client Property.
• Conduct floor patrols and immediately notify appropriate departments if hazards are found.
• Enforce Policies and procedures set forth by Eagle and the client.

Communication & Customer Service

• Provide accurate and concise information at all times with the team, staff, and visitors.
• Answer all incoming calls with appropriate discretion in accordance with policies and route to appropriate department.
• Send daily Reports of Occupancy in the morning and at Close of Business (COB).
• Communicate with your team, staff, and visitors and follow-up on every request from staff and other partners.
• Always maintain a high standard of professional conduct and demeanor.

REQUIRED QUALIFICATIONS:

• Demonstrate exceptional results in a client-service role. Maintain professional and positive communication styles.
• Ability to work independently and adapt to various work-paces while always maintaining a high-level of attentiveness and energy.
• Exercise sound operational judgment, as well as flexibility to shifting priorities and challenges.
• Drug free – Agents. May be required to participate in ongoing drug screenings for the duration of employment.
• Physically fit; candidates must meet minimum physical requirements to be considered.
• Must be able to pass pre-employment background investigation.
• Have the legal right to work in the United States.
• Possess a valid driver's license for the state of residence.
• Possess a VA state armed private security license.
• At least 1 year of security experience, preferably in the private sector.
• Must have the ability to speak, read, and write English.
• Must always maintain physical readiness to respond to an attack or hazard.
• Maintain physical fitness to include standing on feet for several hours without a break, provide protective coverage during physically taxing activities including running, as well as maintain long schedules on property and in the field.
• Ability to use computers and related office equipment, including the preparation of documents and inputting data.  Knowledge of Microsoft Office is preferred.

DESIRED QUALIFICATIONS:

• Working knowledge of basic IT troubleshooting.
• Previous security experience, including remote monitoring, access control, physical security, emergency response, as well as security protocol implementation.
• Prior training in emergency medicine, defensive tactics and arresting techniques, and tactical firearms.
• Military or law enforcement experience.

This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between Eagle Security Group, Inc., and any individual employee. Eagle Security Group, Inc. reserves the right to change this position description at any time within its sole discretion.

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